Located in Cheshire, UK
zenaeaton@melodymill.co.uk
07706430264

Our Melody Mill Mission

To build confidence, communication, and opportunity through music, voice, and creative expression.

Our Values

A world where every voice is heard, every talent is valued, and every person has the opportunity to thrive.

Our Founder & Director

About Zena

With more than 30 years of experience in education, leadership, music and vocals and inclusion, I have dedicated my career to helping children, young people, and adults discover their strengths and achieve their potential.

My professional journey has included senior leadership roles across schools, alternative provision, and specialist SEND services, where I have led curriculum development, quality improvement, and innovative programmes that put people at the heart of learning. Throughout my career, I have been passionate about creating environments where every individual feels valued, supported, and inspired to succeed.

Melody Mill CIC was born from the belief that songwriting and creative expression can be powerful tools for building confidence, communication, emotional wellbeing, and life skills. By combining music with structured learning experiences, I aim to provide welcoming spaces where participants can explore their creativity without fear of judgement, develop new talents, and celebrate their unique voices.

Whether working with young people, adults, schools, community groups, or organisations, my mission is simple: to create opportunities that unlock potential, nurture resilience, and empower people to tell their stories through music.

At Melody Mill CIC, every lyric matters, every melody has meaning, and every person has something valuable to share.

Our Policies

Explore our key policies to understand how we protect your data, keep our services secure, and ensure a transparent relationship with every visitor and customer. Below you will find quick access to our main policy documents. Each link opens a dedicated page with full details, definitions, and your rights. We recommend reviewing these policies regularly, as they may be updated to reflect new regulations or improvements to our services.

  • Privacy Policy – how we collect, use, and protect your personal information.
  • Terms of Service – rules for using our website and services.
  • Cookie Policy – how and why we use cookies and similar technologies.

By continuing to use our website, you acknowledge that you have read and understood the policies linked here. If you have any questions about how a specific policy applies to you, please contact us using the details provided on our contact page. We are committed to handling your information responsibly, complying with applicable laws, and communicating any important changes clearly and promptly.

For business partners or special arrangements, additional policy documents or agreements may apply. These will be shared with you directly and should be read together with the general policies listed here.

Privacy Policy

MELODY MILL CIC

Introduction

Melody Mill CIC is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, book a programme, attend a workshop, join a mailing list or otherwise engage with Melody Mill CIC.

Who We Are

Melody Mill CIC

Company Registration Number: 17420081

Registered Office:

Greenside House

5 Portal Business Park

Eaton Lane

Tarporley

Cheshire

CW6 9DL

Email: zenaeaton@melodymill.co.uk

Website: www.melodymill.co.uk

Melody Mill CIC is the Data Controller responsible for your personal information.

Information We Collect

We may collect:

Contact Information

  • Name
  • Email address
  • Telephone number
  • Postal address (where relevant)

Programme Information

  • Workshop bookings
  • Enquiries
  • Attendance records
  • Feedback forms

Website Information

  • IP address
  • Browser information
  • Website usage data through cookies and analytics

Safeguarding Information

Where necessary, we may collect information required to support participant safety and wellbeing.

This information is only collected where appropriate and handled sensitively and securely.

Why We Use Your Information

We use personal information to:

  • Respond to enquiries
  • Process bookings
  • Deliver programmes and services
  • Communicate important information
  • Improve our services
  • Meet safeguarding responsibilities
  • Meet legal and regulatory obligations
  • Monitor and evaluate the impact of our work

We only collect information that is necessary for these purposes.

Lawful Basis for Processing

Under UK GDPR, we process information using one or more of the following lawful bases:

  • Consent
  • Contract
  • Legal obligation
  • Legitimate interests

Where consent is relied upon, you may withdraw your consent at any time.

Sharing Information

We do not sell personal information.

Information may be shared where necessary with:

  • Trusted service providers
  • Booking and payment systems
  • Professional advisers
  • Funding bodies (in anonymised or aggregated form where possible)
  • Safeguarding agencies where required by law or to protect an individual's welfare

We only share information where there is a lawful reason to do so.

How We Store Information

We take appropriate measures to keep personal information secure.

Information is stored using secure digital systems and, where applicable, secure physical records.

Access is limited to those who need it for legitimate organisational purposes.


How Long We Keep Information

We only retain information for as long as necessary to fulfil the purposes for which it was collected or to meet legal requirements.

Retention periods may vary depending on the type of information involved.

Your Rights

You have the right to:

  • Access your information
  • Correct inaccurate information
  • Request deletion of information where appropriate
  • Restrict processing
  • Object to processing
  • Request transfer of your information where applicable
  • Withdraw consent

Requests can be made by contacting Melody Mill CIC using the details above.

Complaints

If you are unhappy with how your information has been handled, please contact us first so we can try to resolve your concerns.

You also have the right to complain to:

The Information Commissioner's Office (ICO)

Website: https://www.ico.org.uk

Telephone: 0303 123 1113

Changes to This Policy

This Privacy Policy may be updated from time to time.

The latest version will always be available on our website.

Terms of Service

Melody Mill CIC

Introduction

Welcome to Melody Mill CIC.

By accessing or using our website, booking a programme, attending an event or engaging with our services, you agree to these Terms of Service.

These terms help ensure a safe, respectful and positive experience for everyone involved with Melody Mill CIC.

About Us

Melody Mill CIC is a Community Interest Company registered in England and Wales.

Company Registration Number: 17420081

Registered Office:

Greenside House

5 Portal Business Park

Eaton Lane

Tarporley

Cheshire

England

CW6 9DL

Email: zenaeaton@melodymill.co.uk

Website: www.melodymill.co.uk

Using Our Website

You may use this website for lawful purposes only.

You agree not to:

Use the website in any way that may damage, disrupt or impair its operation.

Attempt to gain unauthorised access to any part of the website.

Copy, reproduce or distribute content without permission, except where permitted by law.

Bookings and Participation

Where bookings are made for workshops, courses, events or programmes:

Accurate information should be provided during registration.

Participants are expected to behave respectfully towards others.

Melody Mill CIC reserves the right to refuse participation where behaviour places others at risk or significantly disrupts activities.

Additional programme-specific terms may apply and will be communicated where relevant.

Safeguarding and Wellbeing

Melody Mill CIC is committed to creating safe, inclusive and welcoming environments.

Participants, parents, carers, staff, volunteers and partners are expected to support a culture of respect, inclusion and wellbeing.

Any safeguarding concerns will be managed in accordance with Melody Mill CIC safeguarding procedures and legal responsibilities.

Intellectual Property

Unless otherwise stated, content on this website, including text, graphics, images, logos, resources and programme materials, remains the property of Melody Mill CIC.

Materials may not be copied, reproduced or redistributed without prior written permission.

Website Availability

We aim to ensure our website remains accurate and available at all times.

However, we cannot guarantee uninterrupted access and reserve the right to modify, suspend or withdraw content where necessary.

Links to Other Websites

Our website may contain links to external websites.

Melody Mill CIC is not responsible for the content, privacy practices or availability of third-party websites.

Limitation of Liability

While we take reasonable steps to ensure information on our website is accurate and up to date, Melody Mill CIC accepts no liability for any loss or damage arising from reliance on website content, except where required by law.

Nothing in these Terms excludes liability that cannot legally be excluded under UK law.

Changes to These Terms

Melody Mill CIC may update these Terms of Service from time to time.

Any updates will be published on this website and will take effect from the date of publication.

Contact Us

If you have any questions about these Terms of Service, please contact:

Melody Mill CIC

📧 zenaeaton@melodymill.co.uk

🌐 www.melodymill.co.uk